Retail Excellence

About

Activate our trained agents to gather real-time front-line intelligence of your business operations.

Our field agents have been fitted through our rigorous seven-stage recruitment, training, and certification program. Our agents input information live into their Market Recon app on-site within 24 hours of receiving project instructions.

To ensure data integrity, our agents are geotagged using the GPS on their smartphone, so we know who is mystery shopping at what location, when, and for how long.

Retail Performance & Execution Solutions

Maximize your retail impact with Market Recon’s Retail Performance & Execution Solutions. We help brands streamline in-store operations, ensure consistent merchandising, and deliver measurable results.

Customer Service Quality Checks

Evaluate the overall customer experience by assessing how staff interact with shoppers. We review whether team members are friendly, welcoming, knowledgeable, and attentive, including their ability to greet customers promptly, answer questions confidently, and provide helpful, engaging service throughout the visit.

Sales Procedure Checks

Ensure your sales standards are being executed consistently across locations. We assess whether staff are correctly following established sales techniques, including product recommendations, upselling or cross-selling where appropriate, handling objections, and closing sales in line with your brand’s expectations.

Site Checks

Review the in-store environment to confirm it meets brand and operational standards. This includes evaluating store layout, planogram compliance, merchandising execution, product availability, signage, and overall cleanliness to ensure a visually appealing and easy-to-navigate shopping experience.

Compliance Checks

Verify that staff are adhering to all regulatory requirements. We assess diligence in checking valid identification for age-restricted products such as tobacco and liquor, ensuring policies are followed correctly to reduce risk and maintain compliance.

Our Technology

You have 24/7 access to your dedicated client analytics portal, where all collected data streams continuously into a secure, centralized dashboard. Monitor the KPIs that matter most to your business, including field rep visit schedules, GPS-tracked visit duration, training progress, out-of-stock reporting, and brand retention and awareness metrics. This real-time visibility empowers informed decision-making and complete transparency across your field operations.

Hear What Our Clients Are Saying

Great experience on my envolvement, with market Recon. Honest, great company.

-Michael Bulcock

I’ve loved working with Market Recon, everyone I’ve dealt with there have been great! Highly recommended!

-M.B

Matt & Jay are phenomenal people! Justin takes good care of the place felt like a first class arts museum as you walk in.

- Kennard Kantono

Great company! Have had nothing but a good experience with the secret shopper program. Would do again and recommend.

- Emily Martin del Campo

My experience with Market Recon has been completely amazing. 10/10 would recommend

- Tyler

Connect with our team.

You won’t get lost in a queue. Real people, real responses.