Retail Excellence
About
Activate our trained agents to gather real-time front-line intelligence of your business operations.
Our field agents have been fitted through our rigorous seven-stage recruitment, training, and certification program. Our agents input information live into their Market Recon app on-site within 24 hours of receiving project instructions.
To ensure data integrity, our agents are geotagged using the GPS on their smartphone — so we know who is mystery shopping at what location, when, and for how long.
Retail Performance & Execution Solutions
Maximize your retail impact with Market Recon’s Retail Performance & Execution Solutions. We help brands streamline in-store operations, ensure consistent merchandising, and deliver measurable results.
Customer Service
Quality Checks
Evaluate the overall customer experience by assessing how staff interact with shoppers. We review whether team members are friendly, welcoming, knowledgeable, and attentive, including their ability to greet customers promptly, answer questions confidently, and provide helpful, engaging service throughout the visit.
Sales Procedure
Checks
Ensure your sales standards are being executed consistently across locations. We assess whether staff are correctly following established sales techniques, including product recommendations, upselling or cross-selling where appropriate, handling objections, and closing sales in line with your brand’s expectations.
Site
Checks
Review the in-store environment to confirm it meets brand and operational standards. This includes evaluating store layout, planogram compliance, merchandising execution, product availability, signage, and overall cleanliness to ensure a visually appealing and easy-to-navigate shopping experience.
Compliance
Checks
Verify that staff are adhering to all regulatory requirements. We assess diligence in checking valid identification for age-restricted products such as tobacco and liquor, ensuring policies are followed correctly to reduce risk and maintain compliance.
Our Technology
MarketShop is the complete mobile survey solution for the Market Recon platform. This downloadable app is created specifically for our agents. MarketShop includes fraud eliminating features, multimedia content, smart survey automation, an off-line mode, and an integrated job board. Market Shop can be used to complete traditional assigned mystery shops or brief customer response surveys.
Hear What Our Clients Are Saying
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Connect with our team.
You won’t get lost in a queue. Real people, real responses.