Brand Audits

About

Use our agents and technology to gather data and insights directly from your customers and store staff.

Gain a clear, objective view of how your brand shows up in the real world. Our brand audits evaluate in-store presence, merchandising execution, promotional compliance, competitive positioning, and overall customer experience.

We deliver structured insights supported by photo documentation and detailed reporting, so you can quickly identify gaps, protect brand standards, and uncover opportunities for growth.

Turn visibility into action — and insight into measurable performance.

Brand Compliance & Execution Audits

Protect and strengthen your brand with Market Recon’s Brand Execution & Experience Audits. We ensure your brand standards are consistently delivered in-store, from customer interactions to visual presentation, helping you create a seamless and memorable customer experience.

Customer Facing Store Kiosks

We install interactive touchscreen kiosks in-store, allowing customers to share real-time feedback in a fun, intuitive, and engaging format. These kiosks capture insights on customer satisfaction, service quality, and overall experience at the point of visit, helping you identify trends and address issues immediately.

Customer Email Survey Programs

We design and manage targeted email survey campaigns to gather structured customer feedback. You can provide your existing customer email list, or we can collect customer emails on-site on your behalf. This approach enables ongoing insight into customer perceptions, satisfaction levels, and areas for improvement across locations.

Customer Exit Interviews

Our team engages directly with customers as they leave your location to capture immediate, candid feedback about their visit. These face-to-face exit interviews provide valuable qualitative insights into service, store conditions, product availability, and overall customer experience while it is still fresh in the customer’s mind.

In-Store Pricing Audits

We verify pricing accuracy across your stores to ensure consistency and compliance. Audits include checking shelf prices, promotional pricing, and point-of-sale accuracy, as well as confirming prices remain consistent throughout the day to reduce customer friction and protect brand trust.

Hear What Our Clients Are Saying

Great experience on my envolvement, with market Recon. Honest, great company.

-Michael Bulcock

I’ve loved working with Market Recon, everyone I’ve dealt with there have been great! Highly recommended!

-M.B

Matt & Jay are phenomenal people! Justin takes good care of the place felt like a first class arts museum as you walk in.

- Kennard Kantono

Great company! Have had nothing but a good experience with the secret shopper program. Would do again and recommend.

- Emily Martin del Campo

My experience with Market Recon has been completely amazing. 10/10 would recommend

- Tyler

Connect with our team.

You won’t get lost in a queue. Real people, real responses.