Brand Audits
About
Use our agents and technology to gather data and insights directly from your customers and store staff.
Our field agents have been fitted through our rigorous seven-stage recruitment, training, and certification program. Our agents input information live into their Market Recon app on-site within 24 hours of receiving project instructions.
To ensure data integrity, our agents are geotagged using the GPS on their smartphone — so we know who is mystery shopping at what location, when, and for how long.
Brand Compliance
& Execution Audits
Protect and strengthen your brand with Market Recon’s Brand Execution & Experience Audits. We ensure your brand standards are consistently delivered in-store, from customer interactions to visual presentation, helping you create a seamless and memorable customer experience.
Customer Facing
Store Kiosks
We install interactive touchscreen kiosks in-store, allowing customers to share real-time feedback in a fun, intuitive, and engaging format. These kiosks capture insights on customer satisfaction, service quality, and overall experience at the point of visit, helping you identify trends and address issues immediately.
Customer Email Survey Programs
We design and manage targeted email survey campaigns to gather structured customer feedback. You can provide your existing customer email list, or we can collect customer emails on-site on your behalf. This approach enables ongoing insight into customer perceptions, satisfaction levels, and areas for improvement across locations.
Customer Exit
Interviews
Our team engages directly with customers as they leave your location to capture immediate, candid feedback about their visit. These face-to-face exit interviews provide valuable qualitative insights into service, store conditions, product availability, and overall customer experience while it is still fresh in the customer’s mind.
In-Store Pricing
Audits
We verify pricing accuracy across your stores to ensure consistency and compliance. Audits include checking shelf prices, promotional pricing, and point-of-sale accuracy, as well as confirming prices remain consistent throughout the day to reduce customer friction and protect brand trust.
Our Technology
MarketShop is the complete mobile survey solution for the Market Recon platform. This downloadable app is created specifically for our agents. MarketShop includes fraud eliminating features, multimedia content, smart survey automation, an off-line mode, and an integrated job board. Market Shop can be used to complete traditional assigned mystery shops or brief customer response surveys.
Hear What Our Clients Are Saying
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Connect with our team.
You won’t get lost in a queue. Real people, real responses.